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Human-Centered Programming: The Design of a Robotic Process Automation Language

Gago, Piotr, Voitenkova, Anna, Jabłonski, Daniel, Debelyi, Ihor, Skorupska, Kinga, Grzeszczuk, Maciej, Kopeć, Wiesław

arXiv.org Artificial Intelligence

RPA (Robotic Process Automation) helps automate repetitive tasks performed by users, often across different software solutions. Regardless of the RPA tool chosen, the key problem in automation is analyzing the steps of these tasks. This is usually done by an analyst with the possible participation of the person responsible for the given activity. However, currently there exists no one-size-fits-all description language, which would allow to record, process, and easily automate steps of specific tasks. Every RPA solution uses a different notation, which is not easily human-readable, editable, and which cannot be applied to a different automation platform. Therefore, in this paper, we propose a new eXtensible Robotic Language (XRL) that can be understood by both programmers and non-programmers to automate repetitive business processes.


What is RPA? A revolution in business process automation

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Robotic process automation (RPA) is an application of technology, governed by business logic and structured inputs, aimed at automating business processes. Using RPA tools, a company can configure software, or a "robot," to capture and interpret applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems. RPA scenarios range from generating an automatic response to an email to deploying thousands of bots, each programmed to automate jobs in an ERP system. Many CIOs are turning to RPA to streamline enterprise operations and reduce costs. Businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work.


RPA vs Intelligent Automation: What is the Difference?

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As the adoption rates of automation technologies is increasing in the enterprise, different types of process automation technologies such as RPA, intelligent automation, cognitive automation, or hyperautomation in the market can cause confusion among business users or leaders. With this in mind, this article is intended as a guide for business leaders to understand the key differences between these tools in order to make sense of them. RPA is a tool to create software bots to automate repetitive and rule-based tasks with minimal human intervention. This list is not exhaustive. You can explore 70 RPA use cases in various industries and business functions from our comprehensive list.


What Is RPA?

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The amount of time we spend doing repetitive work is mind-boggling, with manual computer tasks and data entry taking up a good portion of an office worker's day. A recent survey indicates that people estimate they waste five hours each week on tasks that should be automated. According to McKinsey, the number is even higher, with at least one-third of job activities deemed automatable in about 60% of occupations. Whether it's data collection, approvals, or updates, many tasks don't require creativity or intuition, essential attributes that serve to increase job satisfaction. Instead, the monotony of the work lowers satisfaction, leading to lower productivity and other inefficiencies.


Understanding Robotic Process Automation

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"Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a bot to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems." In simple terms, RPA is the automation of repetitive, rule-based manual tasks (performed on windows) by the use of automation agents that can run attended or unattended without making any errors. Attended RPA is most prominently used by customer-facing functions such as customer service. This kind of RPA requires user intervention to make decisions or update based on conditions. There is absolutely no human intervention, and the bots run automatically to execute the tasks end to end.


Robotic process automation in 2022

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In 2021, enterprise teams turned to robotic process automation (RPA) to simplify workflows and bring some order to office tasks. The next year promises to bring more of the same sophisticated artificial intelligence and task optimization so more offices can liberate their staff from repetitive chores. The product area remains one of the poorly named buzzwords in enterprise computing. There are no robots in sight. The tools are generally deployed to fix what was once known as paperwork, but they rarely touch much paper.


Amazing Ways That RPA Can be Used in Healthcare

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The drive to reduce costs is countered by the need to continuously improve the patient experience and meet regulations that often require onerous paperwork and reporting. In healthcare organizations, many repetitive processes and decisions rely on the availability of accurate data. For example, patient onboarding and follow-ups, medical billing and claims processing, generating reports for physicians and prescription management are some of the repetitive tasks that are common across all healthcare organizations. These are among the factors that create the perfect environment for robotic process automation (RPA) to increase efficiency, reduce costs and improve the patient experience. Robotic process automation (RPA) is an automation technology that uses software to mimic the back-office tasks of human workers, such as extracting data, filling in forms and moving files.


When RPA meets data science

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Robotic process automation (RPA) companies are endeavoring to deliver "the fully automated enterprise," but even that promise may be shortsighted. Current trends are indicating that there's much more that can be done with RPA--especially when combined with data science. RPA tools started by getting computers to do the repetitive part of what humans do. The "robot" label here is key; it's a metaphor that indicates that the software is not contained in one system but rather is connected with all (or many) of the information systems that a human worker touches. An early RPA solution would mimic how a human interacts with systems, for example, by automatically routing calls that have to do with "support" to the tech team and routing calls that have to do with "sales" to agents.


What is RPA? – How it Works and Why It Needs to be a Part of Your Organization? - Opteamix

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Robotic Process Automation (RPA), as the name states, involves the use of technology to automate repetitive, rule-based business processes which involves filling in the same information in multiple places, reentering data, or copying and pasting. This preconfigured software system uses predefined activity choreography and business logic to automatically execute transactions, complete tasks, share information, or do a combination of these actions. It enables organizations to achieve cost efficiencies by streamlining processes and enhancing accuracy. By handing over mundane tasks to machines it enables humans to focus on work that requires judgment, creativity, and interpersonal skills rather than on routine processes. Since RPA is a preconfigured software application, it can be used'straight out of the box'.


How to choose RPA software for your business

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RPA (robotic process automation) promises to rescue business users from performing boring, repetitive tasks. Hence the term "robotic": The nature of the jobs performed by RPA tend to be rote and low-level. Businesses use RPA software to create software bots that perform pre-defined, structured jobs that typically involve filling in electronic forms, processing transactions, or sending messages. Stitch those basic activities together into fleets of RPA bots, and you have tremendous potential to eliminate drudgery--in data entry, billing, order management, HR onboarding, and endless other areas. Banks use RPA for due diligence reviews on loans, invoice processing, and customer checks.